Returns & Refunds
7-day easy returns. Your satisfaction is our priority.
7-Day Returns
Return within 7 days of delivery for a full refund
Free Pickup
We'll pick up defective items at no extra cost
Quick Refunds
Refunds processed within 5-7 business days
Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within 7 days of delivery for a full refund.
To be eligible for a return:
- Item must be unused and in original condition
- Original packaging must be intact
- All tags and labels must be attached
- Return request must be made within 7 days
What Can Be Returned?
Returnable Items
- Brass and copper items
- Marble and stone items
- Wooden products
- Fabric items
- Crystal and gemstone products
- Home decor items
Non-Returnable Items
- Customized/personalized products
- Incense sticks and cones (opened)
- Essential oils (opened)
- Prasad and food items
- Items damaged due to misuse
- Items without original packaging
How to Return an Item
Initiate Return Request
Log into your account, go to Order History, select the order, and click "Request Return". You can also contact our support team.
Approval & Pickup
Once approved, we'll schedule a pickup or provide return shipping instructions. For defective items, pickup is free.
Quality Check
We'll inspect the returned item to ensure it meets return eligibility criteria.
Refund Processed
Once approved, your refund will be processed within 5-7 business days to your original payment method.
Refund Information
Refund Method
Refunds are credited to the original payment method. UPI/card refunds take 5-7 days, bank transfers may take up to 10 days.
Return Shipping Charges
Returns due to defects or wrong items: FREE. Change of mind returns: Rs. 99 deducted from refund.
Exchange Option
Prefer an exchange? We can replace your item with a different size, color, or product of equal value.
Damaged or Defective Items
Received a damaged or defective item?
We sincerely apologize! Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free pickup and replacement or full refund.
Order Cancellation
- Orders can be cancelled within 2 hours of placing for a full refund
- After 2 hours, cancellation may not be possible if the order has been processed
- Custom/personalized orders cannot be cancelled once production has started
Need Help with a Return?
Our support team is ready to assist you with returns and refunds.