Question 1

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, Wallets, and Cash on Delivery (COD) for eligible orders.

Question 2

Is it safe to use my credit card on VastuCart?

Accepted Answer

Yes, absolutely! We use industry-standard SSL encryption and process payments through certified payment gateways (Razorpay, PayU). We never store your complete card details on our servers.

Question 3

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Contact our support team immediately if you need assistance.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this to track your order on our Track Order page or directly on the courier partner's website.

Question 5

Do you offer Cash on Delivery?

Accepted Answer

Yes, we offer COD for orders up to Rs. 10,000 at select pin codes. An additional fee of Rs. 50 applies for COD orders. COD availability is shown at checkout based on your delivery address.

Question 6

What are the shipping charges?

Accepted Answer

We offer FREE shipping on all orders above Rs. 999. For orders below Rs. 999, a flat shipping fee of Rs. 99 applies for domestic delivery.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery takes 3-7 business days depending on your location. Metro cities typically receive orders within 3-4 days, while remote areas may take 5-7 days.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to select countries including USA, UK, Canada, Australia, UAE, and Singapore. International shipping takes 7-14 business days. Customs duties are the buyer's responsibility.

Question 9

Can I choose a delivery date?

Accepted Answer

Currently, we don't offer scheduled delivery. However, our courier partners will attempt delivery on weekdays and may contact you to coordinate.

Question 10

What if I'm not home during delivery?

Accepted Answer

Our courier partners will make up to 3 delivery attempts. If unsuccessful, the package will be held at the nearest hub for pickup, or you can request redelivery.

Question 11

What is your return policy?

Accepted Answer

We offer a 7-day return policy for most products. Items must be unused, in original packaging, with all tags attached. Some items like customized products and perishables are non-returnable.

Question 12

How do I initiate a return?

Accepted Answer

Log into your account, go to Order History, select the order, and click "Request Return". Alternatively, contact our support team with your order number and reason for return.

Question 13

When will I receive my refund?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Question 14

Do I have to pay for return shipping?

Accepted Answer

For returns due to defects or wrong items, we cover shipping costs. For other returns (change of mind), a return shipping fee of Rs. 99 is deducted from the refund.

Question 15

Can I exchange an item instead of returning it?

Accepted Answer

Yes! You can request an exchange for a different size, color, or product of equal value. Contact our support team to arrange an exchange.

Question 16

Are all products on VastuCart authentic?

Accepted Answer

Yes, we guarantee 100% authenticity. All products are sourced directly from verified artisans and manufacturers. We provide authenticity certificates for precious items.

Question 17

Are idols and yantras energized/blessed?

Accepted Answer

While we ensure products are crafted according to Shastric traditions, energization (Pran Pratishtha) is a personal spiritual practice. We recommend getting your items blessed at a temple.

Question 18

What materials are used in your products?

Accepted Answer

We clearly mention materials for each product. Common materials include brass, copper, marble, wood, crystal, and gemstones. All materials are genuine and ethically sourced.

Question 19

Do you offer customization?

Accepted Answer

Yes, we offer customization for select products like puja thalis, nameplates, and gift items. Custom orders typically take 7-10 additional days to prepare.

Question 20

How should I care for my brass/copper items?

Accepted Answer

Clean with a soft, dry cloth regularly. For deep cleaning, use mild brass/copper cleaner or a paste of lemon and salt. Avoid harsh chemicals and abrasive materials.

Question 21

How do I create an account?

Accepted Answer

Click the "Sign Up" button, enter your email, phone number, and create a password. You can also sign up using Google or Facebook for faster registration.

Question 22

I forgot my password. How can I reset it?

Accepted Answer

Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link. The link expires in 24 hours.

Question 23

Is my personal information secure?

Accepted Answer

Yes, we take data security seriously. We use encryption for data transmission, never share your data with third parties for marketing, and comply with privacy laws.

Question 24

How can I delete my account?

Accepted Answer

Contact our support team with your registered email to request account deletion. Note that this action is irreversible and order history will be permanently deleted.

Question 25

Can I have multiple shipping addresses?

Accepted Answer

Yes, you can save multiple shipping addresses in your account. During checkout, simply select the address you want to ship to or add a new one.

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